Frequently Asked Questions

1. HOW DO I PAY?

WE ACCEPT PAYMENT BY CREDIT AND DEBIT CARD (VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVER), PAYPAL, GOOGLE PAY, AND SHOP PAY.

2. HOW LONG DOES DELIVERY TAKE?

Most items are made to order and have varying shipping times. Items shipped from within the US are usually manufactured and shipped within a week but due to certain delays might take up to 2 weeks. Any items shipped from a Chinese manufacturer can take take up to 3 weeks in general and up to a month at it's longest. Items like acrylics and stickers are shipped within 2 days. international delivery can take up to 5-21 days after it is shipped. these timelines depend on your country's processing, customs, and delivery protocols. customers will be responsible for re-shipping fee on all returned packages due to wrong address information.

WHAT SHIPPING COMPANY DO YOU USE, WHERE DO YOU SHIP TO, AND HOW CAN I TRACK MY ORDER?

Domestic and international orders are shipped via the united states postal service (usps), federal express, or DHL. Please make sure the address is entered in english and correctly formatted to avoid returns. tracking numbers are emailed when the order ships. once items are shipped, customers may track the package via the shipping carrier indicated in the shipping notification email. Please be aware that international shipments may be charged additional customs duties and taxes not included in the base shipping costs. these fees are determined by the receiving country based on item type and declared value. I have no control over any additional duties and fees assessed no will i declare an item as gift or family to avoid these fees, please do not ask. customer is responsible for payment of any customs fees.

I RECEIVED THE WRONG ITEM(S) | DAMAGED - WHAT DO I DO?

Should you received the wrong item size, color, design or a damaged print. Please let me know right away and i will contact my print partners to make sure this is rectified ASAP and we get the item you wanted sent your way.

5. I RECEIVED MY TRACKING NUMBER BUT IT’S NOT UPDATING, COULD YOU LOOK INTO IT?

Sometimes USPS recycles tracking numbers and this can cause confusion when you check it. When this happens it should take a few days but the tracking should update eventually. However your piece of mind is very important to me so please feel free to contact me if you like me to look into it and update you if i can.

6. DO YOU ACCEPT REFUNDS?

I do not accept refunds. However in extreme cases when an item is misprinted or there is an error in the print. I will work with you to hopefully resolve this issue by a refund or a reprint.

7. I HAVE A QUESTION, HOW CAN I CONTACT YOU?

If you have any questions or concerns please contact me through the contact me form here: https://bit.ly/3s7h6xP